Frequently Asked Questions

Yes, we ship overseas. Europe (EU, Norway and Switzerland): £14.95 standard or £19.95 express. EU orders usually arrive within 7–11 days.

UK orders are delivered FREE by Royal Mail Tracked. Car care, cloths, caps and accessories ordered by 5pm on a working day are dispatched the next working day. Other apparel is dispatched within 7–10 working days, as some items are made to order. Need it sooner? Express delivery is £4.95 and arrives the next working day after dispatch. EU orders usually arrive within 7–11 days. You'll get your tracking link by email when your order is dispatched.

When your order is dispatched we'll email you a Royal Mail tracking link. Can't find it? Email support@torqueandtidy.co.uk or WhatsApp us on 07704 514474.

You have 28 days after receiving your item to request a return. It needs to be in the condition you received it: unworn or unused, with tags, and in its original packaging. To start a return, email support@torqueandtidy.co.uk and we’ll send you the returns address and instructions. Return postage is paid by you unless the item is faulty, damaged or wrong.

Each chemical has a “How We Like It” ratio on its page. For example: The Snow 1:9 (50 ml product + 450 ml water) through your foam lance; The Shampoo 1:320 (50 ml in 16 L of water); The Polyseal 1:15 (20 ml product + 300 ml water); The AP Clean 1:4 for interiors (100 ml product + 400 ml water).

Yes. The Pre Wash, The Snow and The Shampoo are made to clean without stripping waxes, sealants or coatings.

Car care, cloths, caps and accessories ordered by 5pm on a working day are dispatched the next working day. Other apparel is dispatched within 7–10 working days, as some items are made to order. Orders containing apparel are sent together once everything is ready.

You can add a £1, £2 or £5 donation to Men’s Minds Matter in your basket, or choose your own amount.

For trade enquiries or help with an order, email support@torqueandtidy.co.uk or WhatsApp 07704 514474. We reply within one working day.