Refund policy

Refund Policy

Returns
You have 28 days from receiving your item to request a return. It must be in the condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. To start a return, email support@torqueandtidy.co.uk and we'll send you the returns address and instructions. Return postage is paid by you, unless the item is faulty, damaged or not what you ordered.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email support@torqueandtidy.co.uk straight away and we'll put it right.

Items we can't accept back
Gift cards.

Exchanges
The quickest way to swap an item is to return it and, once the return is accepted, place a new order for the item you want.

Orders delivered to the EU: 14-day right to cancel
As well as the above, if your order is delivered to the European Union, you can cancel or return it within 14 days for any reason. The same condition rules apply.

Refunds
Once we've received and checked your return, we'll email you to say whether your refund is approved. Approved refunds go back to your original payment method within 10 working days. Your bank or card provider may take a little longer to show it. If it's been more than 15 working days since we approved your return, email support@torqueandtidy.co.uk.